In April 2024, Doyon, Limited was targeted by a criminal hacker that used sophisticated cyberattack tools to gain unauthorized access to our IT systems and steal information.
Our IT team moved quickly to contain the incident. Thanks to swift action, Doyon restored systems within 48 hours. Critically, there were no major disruptions to business operations during the incident.
Doyon reported the incident to law enforcement and retained outside counsel, which engaged an outside incident response consultant to help investigate and assess Doyon’s legal obligations.
After a thorough forensic investigation, we determined that the hackers possibly accessed files containing some Personal Information (PI), as defined under different states’ laws, and Protected Health Information (PHI), as defined under the federal Health Insurance Portability and Accountability Act (HIPAA). Some Doyon shareholders, current and former employees, and their dependents are among the individuals affected.
We know this news is concerning. That’s why Doyon is offering two years of free credit monitoring to all individuals whose information was affected through our partner, Kroll. Letters are being mailed directly to impacted individuals with instructions on how to enroll in these services and further safeguard their data. If individuals do not receive a letter from Kroll, Doyon did not conclude that their PI or PHI may have been compromised.
Since the incident, Doyon has implemented a range of new security measures across the company. Our IT team, supported by external experts, continues to prioritize and enhance system security. While many protections are behind the scenes, some users may have noticed changes and may encounter new changes as we continue to strengthen safeguards and train employees.
For the latest updates, or if you have further questions about this incident, please reach out to our support team at data.security@doyon.com. Our priority in responding to this incident is to protect our systems and support individuals impacted. Doyon has also set up a phone number where people can leave a voice mail with questions and concerns, the phone number is 907-452-0507.
